At Swift Flex Wear, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

You may return any item within 7 days of receiving your order. To be eligible for a return, the product must be:

  • Unused and in its original condition

  • In the original packaging

  • Accompanied by proof of purchase (order number or invoice)

To initiate a return, please contact us at [email protected] with your order details. Once your return request is approved, we will provide instructions on how to return the item.

Refunds

Once we receive your returned item and inspect it, we will notify you of the status of your refund. If approved, the refund will be processed and issued using your preferred method within 7 business days of receiving the return. Since we operate on Cash on Delivery, refunds will be issued through direct bank transfer or an alternative method confirmed during the return process.

Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please check with your bank or contact us at [email protected] for further assistance.

Exchange Policy

We offer exchanges only for defective or damaged items. If you need to exchange a product for the same item, email us within 3 days of delivery.

Non-Returnable Items

Certain items such as undergarments or personalized apparel may not be eligible for returns due to hygiene or customization. This will be clearly mentioned on the product page if applicable.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect upon arrival.